Here at West Coast Designz we know you have lots of questions. We've done our best to answer as many of them as we can. Read below to see if what you want to know is there. If not, give us a call.
This page is available to answer many common question. We can't always answer the phone, so we want to provide as much information as possible to make your experience smoother and easier.
Do you guarantee your work?
Yes, we do. If there has been an error in printing your garments, you may either purchase the incorrect items at 20% off or we will reprint these items and West Coast Designz (WCD) will keep the misprinted garments. You may purchase the misprinted garments from us at 50% off if you like.
How long does it take?
WCD will screen print within 10 business days after the final artwork is approved.
How soon can I get my order if I pay a RUSH fee?
Our production manager needs to be contacted to approve any RUSH orders. We have pushed orders through to print the following day after the order is placed.
Do I get a break on the price if I order more?
Our pricing is quantity based… the more you order, the better the price per garment will be.
What is the largest size you are able to get and how much extra does this cost?
We are able to get a variety of products up to a 6XL. We also have Tall sizes available in many garment styles. The cost will vary depending on the garment.
Can I get a garment sample?
Yes, we can provide sample garments. We will however charge for the cost of the garments and the shipping. The samples can then be placed in with your order to be printed.
Can I get a catalog?
We have online catalogs available. Just click on the online catalogs link at the top of the page. We carry a variety of products from a number of vendors and can find almost anything you need.
Can you match PMS colors?
We will match our stock ink colors as close to the PMS colors requested. If an exact match is required, we can special mix PMS colored inks. The cost to do this is $25.00 per color
Can I print on various sizes?
Adult shirts and youth M & L sized shirt can be printed together at a 12.5” x 12.5" design size. Youth small, infant and toddler sizes will need to be printed with a smaller sized print. We can print both youth and adult shirts together if design size is made to fit the smallest shirt being printed. Some customers prefer to do two sizes of artwork, one for adult and one for youth.
Can I print on various shirt colors?
As long as the same ink color/s can be used on all garments. If there is an ink change there is a 24 peace minimum per setup.
Can I print on a variety of products?
Like items, such as t-shirts and sweatshirts can be printed together.
Can you print 4 color process artwork?
We can print 4 color process designs. Typically, 4 color process does not print as well on a dark colored garment. In this situation we may use a technique called index color.
How long does it take? -
Normally you will get your shirts 7 to 10 working days from the time the art is approved and payment is received. We do at times have longer turnarounds but you will be informed before.
Can I pay a rush fee and get my shirts sooner? -
If you have a specific date you need your shirts that is sooner that our standard turnaround time please let us know. If we an meet that date without interrupting any other jobs we will. If we have to change our schedule to make it happen there can be a rush charge.
Do you have setup charges? -
Yes. Our setup costs are $25 per color, per location. Example: If you have 2 color print on the front chest and a 3 color print on the back, the setup costs will be $50 for the front, and $75 for the back.
How much is your set up fee? -
What is the setup cost for? -
The setup costs cover the time, labor, and materials that go into making the films and the screens to print your job.
Do I get to keep my screens and films? -
No. Our policy is to not release any films or screens. We don't keep the screens for every job. If we did we would need a warehouse the size of the San Jose Arena just to store them all.
Can you do my art or do I have to bring it in? -
We have 2 full time Graphic Designers on staff at all times ready to create whatever you need. Your more than welcome to bring in your own art too.
How much are your art charges? -
Our hourly rate is $65 per hour with a $35 minimum charge. Most art doesn't take more than an hour.
What type of files can I submit? -
We prefer file formats such as:
Adobe Illustrator (.ai) or (.eps) files. Mac or PC, Corel Draw, Photoshop
The preferred format is in vector (.eps).
Make sure you create outlines for your fonts if you are submitting a vector file.
We also accept these type of files.
.JPG .GIF .BMP .TIFF, for these types of files please make sure you send us the highest resolution and largest size of your image (300 DPI or greater preferred). If your files is larger than 1 MB please send it on a disk by mail. The better the artwork you send the better the shirts will look. If your file type is not listed please send it anyways and we will do our best to work with that file. If we can't process your request we will contact you and find a solution.